Return information
Return information
Do you want to return your order? This can be done within 14 days of receipt.
You can register your order via the button below:
For further questions, please contact us at returns@strongeaglewear.nl
EXCHANGE
Have you received an item that you are happy with, but would like to exchange it for a different size? Unfortunately, exchange is not possible. The fastest way to receive the correct item is to return the item and place a new order with the correct size.
Dispatch
All orders placed before 11:00 PM on workdays will be shipped immediately.
If for any reason we cannot meet this delivery time, we will of course contact you as soon as possible.
Delivery takes place via PostNL's postman or parcel service
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a link leading directly to the tracking page.
Are there customs duties and taxes?
There are no customs and duties for orders from the European Union.
For international orders - if your package has duties and taxes, customs or carrier will notify you. Unfortunately, these charges are out of our control and we are not responsible for customs and duties.
If you refuse to pay customs, the package will be returned to us.
Complaints
It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer you a desired solution. You can send an email to:
info@strongeaglewear.nl
Our employees from the complaints department will review the complaint
and try to resolve the complaint to everyone's satisfaction.
After receiving your complaint, you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt, if it takes longer we will inform you.
If you do not appreciate this, you can always contact the mediation department of the Webshop Keurmerk Foundation, of which we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/
From February 15, 2016, it is also possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at (http://ec.europa.eu/odr.) If the complaint has not yet been processed elsewhere, you are free to submit the complaint via the European Union platform.
Ask
Do you have a question about an item or something else? Send an email to info@strongeaglewear.nl emails are usually answered within 3 working days.